We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unused, with original packaging and proof of purchase.
To start a return, contact us at brandezonline@gmail.com. Returns must be sent to: 3/12 Kalappura, Alappuzha, Kerala 688007. Items sent back without prior approval will not be accepted.
Damages and Issues
Please inspect your order on receipt. If an item is defective, damaged, or incorrect, contact us immediately so we can resolve it.
Exceptions / Non-returnable Items
We cannot accept returns on opened ink bottles, sale items, or gift cards. Custom or personalized orders are also non-returnable unless defective.
Exchanges
The fastest way to exchange an item is to return the original and place a new order once the return is accepted.
Refunds
Once we receive and inspect your return, we will notify you of the refund status. Approved refunds are processed to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at brandezonline@gmail.com.