Privacy Policy

Last updated: April 5, 2026

Brandez Tech operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect

We may collect or process the following categories of personal information:

  • Contact details — your name, address, billing address, shipping address, phone number, and email address.
  • Financial information — payment confirmation and transaction details processed securely via Razorpay. We do not store your card numbers on our servers.
  • Transaction information — the items you view, add to your cart, or purchase.
  • Communications with us — information you include when contacting our support team.
  • Device information — your device type, browser, IP address, and other identifiers collected automatically when you use our Services.
  • Usage information — how and when you interact with or navigate the Services.

How We Collect Information

  • Directly from you — when you place an order, fill a contact form, or communicate with us.
  • Automatically through the Services — from your device, through cookies and similar technologies.
  • From our service providers — including Razorpay (payments), Resend (email), and Cloudflare (hosting and analytics).

How We Use Your Information

  • Fulfil and manage orders — to process payments, arrange shipping, and manage returns or exchanges.
  • Customer support — to respond to your enquiries and resolve issues.
  • Marketing — to send promotional communications by email. You may opt out at any time.
  • Security and fraud prevention — to detect and prevent fraudulent or malicious activity.
  • Legal compliance — to comply with applicable laws and respond to lawful requests.

How We Share Your Information

We may share your personal information in the following circumstances:

  • With service providers who perform services on our behalf (e.g. payment processing via Razorpay, email delivery via Resend, hosting via Cloudflare).
  • When you consent to disclosure, such as to ship your products via courier partners.
  • With our affiliates within our corporate group.
  • In connection with a business transaction such as a merger, to comply with legal obligations, or to protect the Services and our users.

Payment Processing

All payments are securely processed by Razorpay. We do not store your full card details — Razorpay handles this in compliance with PCI-DSS standards. By placing an order, you also agree to Razorpay's Privacy Policy.

Third-Party Websites and Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their policies before engaging with them.

Children's Data

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with their information, please contact us to request deletion.

Security and Retention

We use industry-standard security measures to protect your personal information. No security system is perfect, and we cannot guarantee absolute security. We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law.

Your Rights and Choices

  • Right to Access / Know — request access to personal information we hold about you.
  • Right to Delete — request deletion of personal information we hold.
  • Right to Correct — request correction of inaccurate personal information.
  • Right of Portability — request a copy of your personal information.
  • Communication Preferences — opt out of promotional emails using the unsubscribe link in any email we send.

To exercise any of these rights, contact us at brandezonline@gmail.com.

Complaints

If you have complaints about how we process your personal information, please contact us at brandezonline@gmail.com. You may also have the right to lodge a complaint with your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised Policy on this page and update the "Last updated" date. Your continued use of our Services after changes constitutes acceptance of the updated Policy.

Contact

For any questions about this Privacy Policy or to exercise your rights, contact us at:
Brandez Tech
Email: brandezonline@gmail.com
Address: 3/12, Thypparambil, Alappuzha, Kerala, India — 688007
Phone: +91 83018 75682
UDYAM: UDYAM-KL-01-0058456